NCN AUTOMATION · AFTER-SALES
Service & After-Sales Support
Support matters after equipment enters production.
NCN provides equipment warranty, troubleshooting, training and ongoing service. Response commitments apply subject to contract terms, location, service coverage and applicable exceptions.
Warranty and service coverage
1-Year Main Equipment Warranty
Excludes consumables and wearing parts. Failures caused by original design, manufacturing or assembly defects are covered by corresponding repair and replacement parts during the warranty period.
2-Hour Technical Response
After receiving fault information, technical personnel initiate contact and preliminary diagnosis.
4-Hour Remote Intervention
Telephone, video or remote connection is used for fault diagnosis, parameter adjustment and software operation guidance.
On-Site Service When Required
For failures that cannot be resolved remotely and are confirmed to require a site visit, the domestic service policy states arrival in principle within 12 hours, subject to force majeure and contractual coverage. Overseas attendance must be agreed separately.
Operator Training
Equipment operation, daily inspection, basic maintenance and common troubleshooting training are available.
After-Warranty Support
Repair, spare parts, remote assistance and on-site services may continue; charges are assessed by project.
Important information
Warranty commencement, equipment coverage, geographical response applicability and exceptions follow the signed contract. Consumables, wearing parts, unauthorised modification, misuse and external utility or environmental damage are not covered as free warranty service.
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